In the world of business, the use of VoIP and IP telephony is becoming a common practice.

VoIP can simplify a pretty wide range of applications utilized by your business aside from just telephony. With all the best features you can get such as unified messages, integrated contact centers, multimedia, voice and even video, you can do your business more efficiently than it used to be.

There are many assumptions and misconceptions about what VoIP really is;In order to clarify the confusion, we will discuss what this technology is all about.

In order to dispel any misconceptions, it is best that you understand first what this tool is.

One of the first things that you need to understand about VoIP or the Voice over Internet Protocol is that comprises a group of technology that includes voice communications and even multimedia over the internet. This means, instead of your calls being transferred over traditional phone lines as in the past, the audio data is compressed and stored in packets that are transferred over the internet.

This could be done using different ways.

There are two main types of VoIP phone systems, premise based and hosted. The difference between the two are easy to spot.

A phone system with a physical piece of equipment will be installed in your location if you opt for a premise based system. It will then be connected to the data switch. The switch will then sum up all the information that comes from the phone system and then be disperse to other phones which are also located in the office. The flat rate charge for this type of service already includes the phone system and the dial tone service which can be at a form of copper CO lines, PRI circuit, or SIP trunks. There is no ongoing monthly charge with a premised based phone system since you own the equipment.


There is no particular equipment or tools needed in this one.It works by installing the phone system on somebody's property, and with the use of the Internet, the phone system prompts are sent.After the sending of prompts to your business with the help of a high speed internet connection, these prompts will be routed through your on premise data switch to the appropriate telephone.Inheriting call paths and dropping the monthly fee for copper CO lines, which cost around £30 each per month, can be possible if you have a hosted phone system.CO lines is the other name of call paths.Call paths are included as part of your monthly service.If a company is selling call paths separately the only thing to keep in mind is that you only need as many call paths as you plan to have simultaneous calls.Internal intercom call or outbound or inbound call will be included here.

Hosted phone service is the greatest example of a pure VOIP phone system solution.Your calls are actually being transmitted over the internet.With hosted phone service you are not buying a phone system however, there is a monthly charge associated with using the service, that service can range anywhere from £17-£27 per user per month.Buying or renting phones will then be the next thing you need to mind.

Lastly, there are two other devices that are both necessities to insure good call quality.To learn more about call quality and additional equipment needed click the link.

Hosted phone service in London is a practical choice if you start up business, a business with several remote workers, or a business that foresees rapid growth within the next few years.